Without a top-notch team in place, we wouldn’t have achieved the success we – and our customers – enjoy today.
WithoutWire strives to provide our customers with the best service. One way we do that is with our 24/7 support. After normal business hours, we respond to calls within an hour.
We provide a web interface that allows customers to easily send us support cases that notifies all support personal of the issue. Included in this information is the customer’s contact info to make it easily accessible to WithoutWire. The case is then stored for historical purposes allowing us to better serve the customer should any further problems arise. Also, the time we spend supporting each client is logged into a database. This gives us an accurate account of total client support time, and allows us to monitor client support usage. A monthly support log is also provided to the customers upon request giving them detailed information on all support cases and the time required to solve case.
Whether it’s questions about our product, feedback about our website, or notifications of new inventory related scientific theories, we’re excited to hear from you.
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