In 2019 while launching an aggressive expansion, leadership decided to make a change to their Inventory Management. Reina wanted software that was digital, cloud-based, easy to use & access, that worked across devices and paired well with their current ERP system. A company-wide push for 21st-century technology led them towards WithoutWire’s easy scanning, enhanced security, accessibility, and connectivity: “I wanted to make sure that our licensure let anybody in the building have an account and check on the information that they need to do their jobs. Now, most of the employees in the warehouse and front office use WithoutWire regularly. We’re a medical device manufacturer that sells globally, so we’re heavily regulated. Our labels have very particular nuances. Since we implemented WithoutWire, the labels we produce work perfectly every single time.”
When asked about how they made their decision, Tony had this to say: “Our salesperson arranged for a tour of the Cooper’s Hawk Winery to see the system in action. I was so ridiculously impressed with how intuitive the software was and how few people were necessary to effectively manage the data. I got the assurances that I needed with that experience, and with that, we agreed to sign on.”.
With a global pandemic beginning, it was a rush to begin implementation in January 2020. Tony credits the WithoutWire development and support teams for the success of their launch: “Because I did get a lot of great one-on-one support from the WithoutWire team, we never had a stock out. We kept our customer base happy and because of that, they didn’t have any reason to go to our competition.”. Tony believes one of the biggest benefits to the Inventory Platform is consistent, ongoing, and knowledgeable support: “We had a minor crisis and I put the support team on task to come up with a solution. Something I thought was going to take a couple of days—they had it within a couple of hours…Every time there was a challenge, there was a solution—and it’s the solution I asked for.”.
Reina’s staff became comfortable with the technology very quickly and began to use the software in more and more applications: “As people got used to using it and they saw the benefits of it, they didn’t want to process things in the old systems. They want it all organized, streamlined, with prompts you through—they wanted the inventory managed well.” Now, Reina Imaging is seeing a boost in manufacturing efficiency and picking and generating $10k+ savings in data entry annually. During a global crisis, Reina Imaging successfully expanded in the face of product demand that could overwhelm manufacturing in any industry. Thanks to an enhanced business strategy and the Inventory Platform, Reina Imaging not only adapted to the 21st century of inventory management but kept the supply of crucial diagnostic equipment available during a pandemic.
